1. Return Window
Most items can be returned within 30 days of delivery. Some brands may have different return windows — check the product page for brand-specific policies. Sale items may have a reduced return window of 14 days.
2. Condition of Returns
Items must be returned in original condition — unworn, unwashed, with all tags attached and in original packaging. We cannot accept returns of items that have been worn, washed, or damaged after delivery.
3. How to Return
Log in to your account, go to Order History, select the order and click "Return Item". Select the reason for return and print your prepaid returns label. Drop the package at any Royal Mail post office or collection point.
4. Return Shipping
UK returns are free for orders over £50. For orders under £50, a £3.99 return shipping fee applies. International returns are at the customer's expense unless the item is faulty or incorrect.
5. Exchanges
To exchange an item for a different size or colour, return the original item and place a new order. We cannot guarantee stock availability for exchanges. If the item is out of stock, a full refund will be issued.
6. Faulty or Incorrect Items
If you receive a faulty or incorrect item, contact us within 7 days of delivery at [email protected] with photos. We will arrange a free return and issue a full refund or replacement at no cost to you.
Questions about this policy?
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