1. Refund Eligibility
Refunds are issued for returned items in original condition, faulty or incorrect items, orders that cannot be fulfilled, and orders cancelled before dispatch. Refunds are not issued for items returned outside the return window or in non-original condition.
2. Refund Processing Time
Once we receive your return, refunds are processed within 3–5 working days. The refund will appear on your original payment method within 5–10 working days depending on your bank or card provider.
3. Refund Method
Refunds are issued to the original payment method. We cannot issue refunds to a different card or account. If your original payment method is no longer available, contact [email protected].
4. Partial Refunds
Partial refunds may be issued for items returned in non-perfect condition (minor wear, missing tags). We will notify you before processing a partial refund and you may choose to have the item returned to you instead.
5. Cancellations
Orders can be cancelled within 1 hour of placement for a full refund. After 1 hour, orders may already be in processing and cannot be cancelled. Contact [email protected] immediately if you need to cancel.
Questions about this policy?
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