1. Introduction
Brandhoo Group Ltd ("Brandhoo", "we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit brandhoo.co.uk or use our services.
2. Information We Collect
We collect information you provide directly (name, email, address, payment details), information collected automatically (IP address, browser type, pages visited, cookies), and information from third parties (social media platforms, payment processors).
3. How We Use Your Information
We use your information to process orders and payments, provide customer support, send marketing communications (with your consent), improve our platform, prevent fraud, and comply with legal obligations.
4. Sharing Your Information
We share your information with payment processors (Stripe, PayPal), shipping partners, analytics providers (Google Analytics), and as required by law. We do not sell your personal data to third parties.
5. Cookies
We use essential cookies (required for the site to function), analytics cookies (to understand how you use our site), and marketing cookies (to show you relevant advertising). You can manage cookie preferences via our Cookie Policy.
6. Your Rights
Under UK GDPR, you have the right to access, correct, delete, restrict processing of, and port your personal data. You also have the right to object to processing and to withdraw consent. Contact [email protected] to exercise these rights.
7. Data Retention
We retain your data for as long as necessary to provide our services and comply with legal obligations. Order data is retained for 7 years for tax purposes. Account data is deleted within 30 days of account closure.
8. Security
We implement appropriate technical and organisational measures to protect your data, including SSL/TLS encryption, PCI-DSS compliance for payment data, and regular security audits.
9. Contact Us
For privacy-related enquiries, contact our Data Protection Officer at [email protected] or write to: Brandhoo Group Ltd, London, United Kingdom.
Questions about this policy?
Contact Us